Privacy Policy – s888

This Privacy Policy ("Policy") applies to all users of the s888 platform located at https://s888.vin, including registered account holders and visitors who browse the platform without registering. It describes how s888 ("we", "us", "our") collects, uses, stores, discloses, and protects personal information relating to you ("you", "your", "the Player") in connection with your use of our online casino and sports betting services, including cricket betting, live casino games, slots, crash games, and all other gaming products available through the platform.

By registering an account or using the s888 platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any aspect of this Policy, please discontinue use of the platform and contact us at [email protected] to request account closure.

1 Categories of Personal Data Collected by s888

When you register for an account, use our services, or interact with our platform, s888 may collect the following categories of personal information:

• Identity data: your full name, date of birth, username, and copies of identity documents submitted during KYC verification (e.g. National ID card, passport).
• Contact data: your mobile phone number, email address, and residential address in Bangladesh.
• Financial data: transaction history (deposits and withdrawals), payment method references (bKash number, Nagad number, Rocket number, bank account references), and account balance information. Note: s888 does not store full payment card numbers or full mobile banking PINs.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session duration logs.
• Usage data: pages visited, games played, bets placed, bonus offers viewed, and other interactions with the s888 platform.
• Communications data: records of your correspondence with s888 support, including emails sent to [email protected] and any chat records where applicable.

We collect personal information directly from you when you register, deposit, play games, contact support, or respond to promotions. We also collect certain technical information automatically when you access the platform, through cookies and similar tracking technologies described in Section 5 of this Policy.

2 Purposes of Processing Your Personal Data

s888 uses the personal information we collect for the following specific purposes:

• Account administration: to create and manage your s888 player account, verify your identity, process deposits and withdrawals, and communicate with you about your account.
• Service delivery: to provide you with access to all s888 games (including cricket betting, live casino, slots, and crash games), process your bets, calculate and pay out winnings, and deliver bonuses and promotions you are entitled to.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and responsible gaming obligations — including age verification and self-exclusion management.
• Fraud prevention and security: to monitor platform activity for suspicious behaviour, detect and prevent fraud, cheating, and account security breaches, and to protect the integrity of our games and the safety of all players.
• Platform improvement: to analyse usage patterns and player behaviour (in aggregated, anonymised form) in order to improve our games, services, and user experience on the s888 platform.
• Marketing communications: where you have opted in, to send you promotional offers, bonus notifications, and relevant updates about s888 products and services. You may opt out of marketing communications at any time by contacting [email protected].

3 Why We Are Permitted to Process Your Data

s888 processes your personal data on the following legal bases:

• Contract performance: processing is necessary to fulfil our contractual obligations to you as a player — including account management, game provision, and payment processing.
• Legal obligation: processing is necessary for compliance with applicable laws and regulations, including AML obligations, KYC requirements, and responsible gaming rules.
• Legitimate interests: processing is necessary for our legitimate business interests, including fraud prevention, platform security, and the improvement of our services, provided those interests are not overridden by your rights and interests.
• Consent: where we rely on your consent as the legal basis (e.g. for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

4 When and With Whom s888 Shares Your Data

s888 does not sell your personal data. We may share your personal information with third parties only in the following limited circumstances:

• Payment processors: we share necessary transaction data with payment processing partners (such as bKash, Nagad, Rocket, and banking partners) solely for the purpose of processing your deposits and withdrawals. These partners are contractually bound to use your data only for this purpose.
• Game technology providers: our game software providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) may receive limited technical session data in order to deliver their games to you. These providers operate under strict data processing agreements and do not use your data for independent marketing purposes.
• Regulatory and law enforcement authorities: we may disclose your personal information to relevant regulatory bodies, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with AML investigations, court orders, or fraud investigations.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of s888's business assets, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

Other than in the circumstances listed above, s888 will not share your personal data with any third party without your explicit prior consent. We never share your data with advertisers, data brokers, or any organisation for their own commercial purposes.

5 How s888 Uses Cookies

s888 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: these are necessary for the platform to function correctly. They enable core features such as login session management, security tokens, and load balancing. The platform cannot operate without these cookies and they cannot be disabled.
• Functional cookies: these remember your preferences (such as language settings) and personalise your experience on the platform.
• Analytics cookies: these help us understand how players use the platform — which games are most popular, which pages receive the most visits, and how users navigate through the site. This data is collected in aggregated, anonymised form and is used solely to improve the platform.
• Security cookies: these detect and prevent fraudulent activity, unauthorised account access, and suspicious login attempts. They form a core part of our fraud prevention infrastructure.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the s888 platform and some features may not work as intended if essential cookies are blocked. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

6 How Long We Keep Your Personal Data

s888 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The specific retention periods applicable to different categories of your data are as follows: account and identity data is retained for the duration of your account and for a minimum period of five (5) years following account closure, in order to comply with AML and KYC record-keeping requirements; transaction records are retained for a minimum of five (5) years from the date of the transaction; communications with support are retained for three (3) years; technical and usage logs are retained for up to twelve (12) months.

When your personal data is no longer required, s888 will securely delete or anonymise it in accordance with our internal data destruction procedures. If you request deletion of your account, we will initiate deletion of your personal data subject to any overriding legal retention obligations — we will inform you of any data that must be retained and the reason why.

7 How s888 Protects Your Personal Information

s888 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted in transit.
• Restricted access controls: only authorised s888 personnel who need access to your personal data in order to perform their job functions are granted access, and all such access is logged and audited.
• Encrypted data storage: sensitive personal data stored on our servers is encrypted at rest. Payment credentials are tokenised and full card or mobile banking account numbers are never stored in plain text on our systems.
• Fraud monitoring systems: automated systems monitor account activity around the clock for unusual patterns, unauthorised login attempts, and suspicious transactions, with alerts triggering immediate investigation by our security team.

8 Rights You Hold Over Your Personal Data

As a player at s888, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request":

• Right of access: you have the right to request a copy of the personal data s888 holds about you, along with information about how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you have the right to request deletion of your personal data, subject to our legal obligations to retain certain data as described in Section 6.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, or where your data is processed for direct marketing purposes.

s888 will respond to all privacy rights requests within 30 days of receipt. We may need to verify your identity before processing your request. There is no charge for exercising your privacy rights, although we may charge a reasonable fee or decline to act on requests that are manifestly unfounded or excessive.

9 How s888 Handles Your Financial Data

When you make deposits or withdrawals through s888 using payment methods such as bKash, Nagad, Rocket, Upay, or bank transfer, we collect and process the minimum financial data necessary to complete your transaction. This includes your registered mobile number associated with your payment account, transaction reference numbers, and transaction amounts. s888 does not store your full bKash PIN, Nagad PIN, Rocket PIN, or any other mobile banking authentication credentials on our servers at any time.

All financial data is processed in accordance with applicable financial regulations and our AML compliance obligations. Transaction records are retained for the minimum period required by applicable law. Our payment processing partners are required to meet equivalent data security standards and are bound by contractual data protection obligations.

10 External Websites and Services

The s888 platform is a closed platform and does not contain links to external third-party websites for commercial or promotional purposes. However, to the extent that any third-party content or services are accessible through our platform (for example, game software rendered within iframes from licensed providers such as Pragmatic Play or Evolution Gaming), please note that those third-party services operate under their own privacy policies and data practices. s888 is not responsible for the data practices of third-party game providers, though all such providers are contractually required to meet data protection standards consistent with this Policy when processing data on behalf of s888.

11 Age Restriction and Protection of Minors

The s888 platform is strictly intended for use by adults aged 21 years and above only. s888 does not knowingly collect personal data from persons under the age of 21. Our registration process includes age verification steps designed to prevent underage access. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the s888 platform, please contact us immediately at [email protected].

12 How We Notify You of Policy Updates

s888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make changes to this Policy, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect how we use your personal data, we may also notify registered players by posting a prominent notice on the platform or, where appropriate, by sending a notification to your registered contact details.

We encourage you to review this Privacy Policy periodically. Your continued use of the s888 platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, please stop using the platform and contact us to close your account.

13 How to Reach s888 for Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to how s888 handles your personal data, please contact our support team at [email protected]. Please use the subject line "Privacy Query" or "Privacy Rights Request" so that your message is directed to the appropriate team. We will acknowledge all privacy-related communications within 5 business days (Bangladesh Standard Time, BST, UTC+6) and aim to provide a full response within 30 days of receipt.

This Privacy Policy was last reviewed and updated on 1 January 2026. s888 is committed to transparency in all matters relating to your personal data and to maintaining the trust you place in us when you choose to play on our platform.